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Shipping Rates/Policies

FREE SHIPPING

Every order that is $45 or higher will be eligible for free shipping. There is one exception. (1) Orders shipped to Alaska and Hawaii are not eligible for free shipping and will be charged $12.95 flat rate.  All orders less than $45 will be charged only $6.95 for shipping.

Shipping Time

We try to ship as soon as possible. Any orders received Sunday - Wednesday will be shipped the following day. Orders received on Thursday, Friday and Saturday will be shipped the following Monday. Most orders will arrive within 5 business days of placing your order. Shipping to certain rural zip codes may delay delivery time. Unless PO box, we ship through Fed Ex. You will be emailed a tracking number for your shipment.

Tracking Your Order

When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier's website to trace your order. We also list your tracking number with your order detail; click the "Order Status" button when you log in to your account.

Expedited Shipping

If you need us to ship your order overnight please call to make the arrangement.

 

Orders over $250.00

We will call you to verify details on any order over $250.00.

 

Credit Cards

We accept Visa and Mastercard only. We verify phone numbers and addresses on any orders larger than $250.00.

Coupon Codes

We are not responsible for coupon codes that do not work or are entered incorrectly. If you are having problems entering a valid code please call us before finishing your order. If you apply a coupon code and your order falls below $45, free shipping will no longer be offered and you will have to go back and select standard shipping. Please contact us at 866.363.1354 during regular business hours.

Store Credit

If we owe you a refund that is $3.00 or less, it will be given in store credit. No exceptions.    

Return Policy

Your complete satisfaction is important to us. We offer a 100% guarantee on all the Nutri-Vet products. If you are not fully satisfied, you may return items at your own expense using any trackable shipping method. Please contact us at 877.729.8668 for detailed instructions. We will not refund shipping charges. We will put the refund on the same credit card that you used to purchase the items. Allow 3 business days after we receive the product for the refund.

 

Orders Subject to Sales Tax

We are required by law to collect Idaho sales tax on all orders effective 01/28/2016. The tax rate applied to your order will be 6%. 

 

Holidays

We do not ship on the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, day after Thanksgiving and Christmas Day. In addition, we do not ship on Friday, Saturday and Sunday.

 
 
Best Pet Health

Thank you for visiting the Best Pet Health website. Best Pet Health is the web-destination for all Nutri-Vet products. We are honored to be able to offer these high quality products enhance to your pet's lifestyle.

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